Boutique hotel reception with a receptionist welcoming a guest

Industry · Hospitality & Restaurants

AI automation for hotels, restaurant groups and hospitality brands

Guests expect an answer at 11pm and a reply to their review by morning. We build AI agents that handle enquiries, reservations and reputation across every location, so your team spends its time on the guests in front of them.

Where hospitality companies lose time and revenue

Bottleneck 1

Enquiries arriving on five channels and answered on one

Bottleneck 2

Reviews across dozens of listings going unanswered for days

Bottleneck 3

Front desk and reservations teams buried in repetitive questions

A workflow we have deployed in hospitality

From the case study An AI guest agent that answers, upsells and books across five hotels.

Guest enquiry to booking

Any channel, any property, any hour

Live

Enquiry

WhatsApp, email, DM, chat

AI Reply

Property-specific

Availability

Live from PMS

Upsell

Upgrade or package

Book

Or hand to agent

Pre-arrival

Automated messaging

Step 1 of 6

6 steps · Fully automated

Hospitality case studies

All industries

Hospitality

AI reservation and guest messaging

An AI guest agent that answers, upsells and books across five hotels

Reservation enquiries came through email, WhatsApp, Instagram and the booking engine, and the small reservations team could not keep up outside office hours. We built an AI guest agent that answers in seconds, checks live availability, and completes or hands off bookings.

70%

Enquiries resolved without staff

Restaurant manager at the host stand reviewing feedback on a tablet during dinner service

Hospitality

Reputation and review automation

Every review answered within hours across 40 restaurant locations

Reviews on Google, TripAdvisor and delivery apps went unanswered for days, and head office only learned about problems from monthly reports. We built a workflow that drafts on-brand responses, routes serious issues to the right manager, and turns review themes into a weekly operations brief.

6 hrs

Median response time

Hotel ballroom set for a conference with an events manager reviewing a proposal on a laptop

Hospitality

Meetings and events sales automation

Group and event proposals out in 90 minutes instead of three days

Corporate event planners send the same request to six hotels and book the one that answers first with a clear price. This group’s sales teams took three days. We built a workflow that reads the RFP, checks space and room availability, prices against the revenue management rules, and drafts a proposal the sales manager can send after a short review.

90 min

Median RFP response time

Chef checking produce deliveries against an order on a tablet in a restaurant kitchen

Hospitality

Procurement and inventory automation

Kitchen ordering across 22 restaurants without the 6am phone calls

Twenty-two kitchens ordered from forty suppliers by phone, text and supplier apps, with chefs guessing quantities from memory. Food cost varied five points between sites. We built an ordering workflow that proposes each day’s order from sales forecasts and stock counts, sends it to the right supplier in their format, and reconciles deliveries and invoices automatically.

3.2 pts

Reduction in food cost percentage

Modern serviced apartment living room prepared for a corporate guest with a city view

Hospitality

B2B lead generation for extended stay

Corporate travel accounts for a serviced apartment operator

An extended-stay operator filled units through online travel agencies at heavy commission and wanted direct corporate accounts: consultancies, project-based engineering firms and relocation programmes. We built outbound to travel managers, HR mobility leads and project directors, and the operator replaced commission-heavy bookings with negotiated corporate rates.

Corporate accounts signed

Running a hospitality business with one of these bottlenecks?

Book a strategy call. We will map the workflow and build a working prototype on your own process.

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