AI enquiry handling
Every property enquiry answered and qualified in under two minutes
Enquiries from portals, the website and WhatsApp were answered hours later by whichever agent was free. We built an AI enquiry agent that replies instantly in the buyer's language, qualifies budget and timeline, and books viewings into the right agent's calendar.
- Client
- Residential property developer
- Region
- United Arab Emirates
- Scale
- 80 to 150 employees
- Timeline
- In progress, first phase live in 6 weeks
What the client got
0 min
Median first response
Down from several hours, across every channel and time zone.
0%
Fewer unqualified viewings
Agents meet buyers who match budget and timeline.
0/7
Coverage
No enquiry waits for office hours.
The bottlenecks
Bottleneck 1
Response time was measured in hours
Portal leads arrived around the clock. By the time an agent replied the next morning, the buyer had spoken to three competitors.
Bottleneck 2
Unqualified viewings wasted agent days
Agents drove to viewings for buyers who could not afford the unit or were not ready to move for a year.
Bottleneck 3
Leads were lost between channels
A WhatsApp enquiry and a portal enquiry from the same person became two records, or none.
What we built
Step 1
Multichannel AI agent
One agent answers portal emails, website chat and WhatsApp in English and Arabic, within seconds, using the live inventory and pricing sheet.
Step 2
Conversational qualification
The agent asks about budget, purpose, timeline and financing in a natural exchange, scores the lead, and stops when the buyer is not a fit, politely.
Step 3
Viewing booking and hand-off
Qualified buyers pick a viewing slot from the assigned agent's calendar. The agent receives a brief with the full conversation and the score.
Step 4
Follow-up that never forgets
Buyers who go quiet are nudged on a schedule matched to their timeline, and handed back to a human the moment they re-engage.
The automation workflow
Enquiry to viewing flow
Any channel, any hour, one qualified hand-off
Questions clients ask about this engagement
Will buyers know they are talking to an AI?
Yes. The agent introduces itself as a digital assistant and offers a human at any point. Transparency improves, not reduces, booking rates.
What languages are supported?
English and Arabic in this deployment. The agent can be configured for any language the sales team can follow up in.
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Have a similar bottleneck?
Tell us how the work happens today. We will show you the workflow we would build and prototype it on your own process.