Industry · E-Commerce & D2C

AI automation for e-commerce and direct-to-consumer brands

D2C brands win on retention and margin, and both are eaten by manual work: campaigns built by hand, tickets answered one by one. We build AI email engines and support automation that scale with orders, not with headcount.

Where e-commerce companies lose time and revenue

Bottleneck 1

Email and SMS campaigns that take a week to build and ship late

Bottleneck 2

Order status, returns and exchange tickets dominating the support queue

Bottleneck 3

Segmentation that stops at “bought once” because nobody has time to go deeper

A workflow we have deployed in e-commerce

From the case study An AI email marketing engine that ships campaigns in hours, not weeks.

Brief to sent campaign

Segmented and on-brand, reviewed by a human

Live

Brief

Goal, offer, dates

Feed + Data

Products and orders

Segment

Scored nightly

Generate

Copy and blocks per segment

Review

Approve in ESP

Send + Learn

Results feed next brief

Step 1 of 6

6 steps · Fully automated

E-Commerce case studies

All industries

E-Commerce

AI email marketing automation

An AI email marketing engine that ships campaigns in hours, not weeks

An agency running email for a dozen consumer brands was limited by how fast its team could brief, write, build and QA campaigns. We built an AI engine that turns a product feed and a campaign brief into segmented, on-brand emails ready for review, and automates the lifecycle flows every brand needs.

More campaigns per brand per month

E-Commerce

Customer support automation

Order status, returns and exchanges handled without a support agent

Three quarters of support tickets were about order status, returns or exchanges, and the queue doubled every sale. We automated those tickets end to end, connecting the help desk, Shopify and the carriers, and left agents with the conversations that need a person.

72%

Tickets resolved with no agent

E-Commerce

Catalogue and content automation

Product listings for 40,000 SKUs written, translated and kept compliant by AI

A seller with 40,000 SKUs on Amazon, eBay, Otto and its own store could not keep listings complete, consistent or translated. New products took weeks to go live. We built a content pipeline that turns supplier data into optimised, marketplace-compliant listings in six languages, with humans reviewing exceptions rather than writing from scratch.

2 days

From supplier feed to live in six languages

E-Commerce

Wholesale and retail lead generation

Taking a D2C beverage brand into 300 retail doors with outbound

A direct-to-consumer beverage brand had strong online reviews and rising ad costs. Growth needed wholesale: independent grocers, gyms, cafés and regional chains. We built an outbound engine to buyers and owners, with samples and sell-sheets handled by workflow, and the brand opened hundreds of retail doors without a field sales team.

312

Retail doors opened

E-Commerce

Conversational commerce automation

A WhatsApp shopping agent that recovers carts and answers sizing at 2am

A fashion brand selling across India and the Gulf did most of its customer conversation on WhatsApp, with a team of eight answering sizing, delivery and exchange questions by hand. Abandoned carts were followed up with a generic blast. We built a WhatsApp agent that knows the catalogue, the customer and the order, recovers carts with a conversation, and hands off to a person when it should.

23%

Abandoned cart recovery rate

Running a e-commerce business with one of these bottlenecks?

Book a strategy call. We will map the workflow and build a working prototype on your own process.

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